Hip Help Hooray is designed to make your pregnancy easier. Therefore, we want to make any returns as simple as possible.  We will gladly refund your item within 14 days of the purchase date as long as your item is unworn, in the original packaging and has all original tags in place. After 14 days and up to 30 days after the purchase date, you will be issued a credit only. Again, credits will only be issued for unworn items in their original packaging with all original tags affixed. Due to the personal nature of the garment, we are sure you understand and support our policy that we will not accept worn items for refund or credit.

To schedule your return, please login to your account on www.hiphelphooray.com and go to Returns and follow the prompts accordingly. We are also only able to accept returns on items purchased directly through our website.

RETURN SHIPPING ADDRESS:

DAMAGED OR DEFECTIVE PRODUCTS

Please contact us within 5 business days of receiving your item if you believe you have a damaged or defective product.  We will work with you to issue a product replacement if it is agreed that the item is in fact damaged or defective. 

SHIPPING

Customers are responsible for ensuring that we have the correct address prior to shipping. We ship to the shipping address supplied at the time of checkout and aren't responsible for packages delivered to an incorrect address. Please make sure your item size , quantity and address are correct before purchase. We do our best to process and ship orders within one business day  (Monday through Friday) if placed by 3 p.m. CST. The United States Postal Service (USPS) is our primary shipping provider. 

INTERNATIONAL PURCHASES

At this time, we are only able to process orders shipped to the Continental US.

ORDER STATUS

You can easily check the status of your order by logging into your account and clicking on Order Status. You will also receive an e-mail notification with a tracking number, once your order has shipped. We ship all orders from Wisconsin , and depending on your location, your order is estimated to arrive in 3-5 business days.

ITEMS OUT OF STOCK

We are disappointed when items are out of stock too. Please contact us if you'd like us to send you an e-mail when the item comes back in stock. We will only e-mail you once and we can't reserve items. So, if you receive an e-mail notification that something is back, you'll need to act quickly if you want to purchase before it sells out again. 

SAFE & SECURE PURCHASES

To help ensure that your information is kept safe and secure, the details of your purchase are passed through a secure server that uses a strong level of encryption. Our SSL certificate is issued by a third-party and verifies that a secure web page is properly encrypted, keeping all information private. We don't store your credit card information or bank details, so you'll need to enter that information every time you place an order with us.